Our Terms and Conditions

These Terms and Conditions govern your use of our platform at casinolab-casino.org.uk. By registering an account you accept every clause set out below, so please read them before you play.

Accepting Our Terms

You accept these Terms and Conditions the moment you complete registration and tick the confirmation box. The agreement takes effect immediately and continues for as long as your account remains open. If you do not agree with any clause, you must not register or place any wager on our platform.

We may update these terms from time to time as described in the final section. Continuing to log in or play after a revision has been published means you accept the updated version in full. A copy of the current version is always available on this page.

Who May Register

You must be at least 18 years old, or the legal gambling age in your jurisdiction if that is higher, and you must reside in a jurisdiction where online gambling is lawful. Players located in the United States, France, the Netherlands, Belgium, Spain, Italy, Sweden, Iran, North Korea or Syria may not open an account or play with us.

Each person may hold one account only. Duplicate accounts registered with the same name, address, payment method or device are subject to closure and may result in forfeiture of balances. As part of our licensing obligations under licence OGL/2024/1450/0912 issued in Curaçao, we verify your identity before your first withdrawal. You agree to supply a government-issued ID, proof of address and payment method verification on request; our checks are normally processed within 24 to 72 hours.

You are at least 18 years old and legally able to gamble.
You provide accurate, current personal details at registration.
You keep your login credentials confidential and solely for your own use.
You complete identity verification before your first withdrawal.

Deposits and Withdrawals

We accept Visa Debit, Mastercard Debit, Trustly, Paysafecard, Apple Pay, Skrill, Neteller, MiFinity, Jeton, Bitcoin, Litecoin and Tether for deposits, with a minimum deposit of 10 GBP. Withdrawals are processed via Visa Debit, Mastercard, Skrill, Neteller, MiFinity, bank transfer and supported cryptocurrencies, with a minimum withdrawal of 20 GBP and a ceiling of 5,000 GBP per day. We apply no fees to deposits or withdrawals. Withdrawal requests are normally completed within 0 to 24 hours once identity verification is complete.

You may only withdraw to a payment method registered in your own name. If your account remains dormant for 12 consecutive months, we may apply a reasonable administrative fee to the balance and, after further notice, close the account in line with applicable regulations.

Funds must originate from a payment method held in your name.
We may request source-of-funds documentation for larger transactions.
Withdrawal limits reset daily at 00:00 UTC.
Pending wagers must settle before bonus-related funds can be withdrawn.

Bonus and Promotion Rules

Bonuses, free spins, cashback and tournament prizes are subject to the specific rules published with each offer, and those rules prevail over any general statement on this page. Unless an offer states otherwise, bonus funds carry wagering requirements that must be completed within the stated validity period before winnings become withdrawable. We may cap the maximum bet permitted while a bonus is active, and bets above that cap void the bonus and any associated winnings.

Certain games may be excluded from bonus wagering; the game weighting list in each offer governs. Bonuses expire after the stated validity period, and unused bonus funds or incomplete wagering progress are removed at expiry. We reserve the right to withhold or reclaim bonus funds where an offer has been obtained through misuse, as described in the next section.

One bonus is active per account at a time unless stated otherwise.
Wagering requirements must be met before withdrawal.
Bets during active bonuses may not exceed the stated maximum.
Expired bonuses and related winnings are forfeited automatically.

Prohibited Conduct

The following conduct breaches this agreement and entitles us to suspend or close your account, void wagers and withhold balances where applicable. This list is not exhaustive; any act intended to gain an unfair advantage over us or other players is prohibited.

Using a VPN, proxy or similar tool to disguise your location and access our platform from a restricted territory is treated as fraud, and any resulting balances may be forfeited.

Fraud, chargebacks and reversed deposits.
Registering multiple accounts to claim repeat bonuses.
Collusion with other players or exploitation of software faults.
Use of bots, scripts or automated betting tools.
Geo-VPN use to circumvent territory restrictions.

Responsible Play and Limits

You may set deposit limits, loss limits, session reminders and reality checks from your account settings at any time. If you want to stop playing entirely, you can self-exclude for a fixed period or permanently, and we will close your account to new deposits for the chosen duration. Self-exclusion requests take effect as soon as we receive them.

Where we notice patterns consistent with gambling-related harm, we will contact you with information on support organisations including GamCare, BeGambleAware and GAMSTOP. Gambling must remain entertainment; if it stops being so, please contact our support team on live chat or at [email protected], available 24/7.

Closing Your Account

You may close your account at any time by contacting our support team. Where the balance is positive, we will process the outstanding amount to a verified payment method in your name. We may also close or suspend an account where these terms are breached, where verification fails, or where we are legally required to do so.

If you have a complaint, contact our support team first and we will try to resolve it promptly. Unresolved complaints may be escalated in writing to our licence holder, Nova Interactive N.V., and are finally governed by the laws applicable under our Curaçao licence. Nothing in these terms limits your statutory consumer rights.

Step 1: raise the complaint with support via live chat or email.
Step 2: request escalation if unresolved within a reasonable period.
Step 3: pursue the escalation route set out in our complaint policy.

How We Update These Terms

We review these Terms and Conditions regularly and publish any revision on this page with an updated effective date. Where a change materially affects your rights, we will notify you by email or an in-platform message before the revision takes effect. Your continued use of Casinolab Casino after the effective date constitutes acceptance of the revised terms.

If you do not accept a revision, you may close your account before the effective date in accordance with the account closure procedure above, and we will return your balance. Earlier versions remain available on request for your records. Casinolab Casino operates under licence OGL/2024/1450/0912, and any conflict between translations is resolved in favour of the English version.

Casinolab Casino FAQ

At what point do I accept the Terms and Conditions?

You accept them the moment you complete registration and confirm the checkbox. They remain in force for as long as your account stays open with us.

Can I hold more than one account?

No. Our rules allow one account per person, and duplicate accounts sharing the same details may be closed with balances forfeited.

Do I need to verify my identity before withdrawing?

Yes. We require a government ID, proof of address and payment method verification before your first withdrawal, normally processed within 24 to 72 hours.

What happens if I use a VPN to access the site?

Using a VPN to reach our platform from a restricted territory is treated as fraud. Accounts may be suspended and related balances forfeited.

How will I know when the terms change?

We publish revisions on this page with an effective date, and we email or message you when a change materially affects your rights.