Our AML and Verification Policy
This page explains how we meet our anti-money-laundering (AML) obligations under our licence and what that means for you when you register, deposit and withdraw.
Our Commitment to AML Rules
Casinolab Casino operates under licence OGL/2024/1450/0912 issued by the Curaçao licensing authority. That licence obliges us to prevent our platform from being used for money laundering, terrorist financing or any other financial crime, and we take that obligation seriously at every level of our operation.
We have appointed a Money Laundering Reporting Officer (MLRO) who owns our AML programme, maintains our internal risk assessment and reports suspicious activity to the relevant authorities. Every member of our compliance and payments teams completes AML training before handling customer funds and refreshes that training annually.
When We Verify Your Identity
We verify every customer, not just a sample. Verification runs at three points: at registration, when we confirm your basic identity details; at your first withdrawal; and at any point afterwards when a deposit or betting threshold triggers an additional check under our licence conditions.
Until your account is fully verified, you can deposit and play, but your first withdrawal will be held until we have confirmed who you are. We complete checks within 24 to 72 hours of receiving valid documents.
| Check | What we need | When |
|---|---|---|
| Identity | Government-issued photo ID (passport, driving licence or ID card) | Registration and first withdrawal |
| Address | Utility bill, bank statement or official letter dated within 3 months | First withdrawal |
| Payment method | Photo of your card (middle digits covered) or screenshot of your e-wallet or crypto wallet | First withdrawal to that method |
How Verification Works Step by Step
Our verification flow is designed to take minutes of your time and at most 72 hours of ours. You upload documents through the secure KYC area of your account; nothing is exchanged over email or live chat.
- 1. Open the Verification section of your Casinolab Casino account.
- 2. Upload a clear photo or scan of your government ID, showing all four corners and your full name and date of birth.
- 3. Upload a proof of address dated within the last three months, matching the address on your account.
- 4. If you withdraw to a card or e-wallet, upload proof that the method belongs to you.
- 5. Our compliance team reviews the files and confirms the result by email, normally within 24 to 72 hours.
- 6. If anything is unclear, we contact you directly and tell you exactly what is missing. No re-uploads are ever requested without a reason.
How we protect your documents
Your files are transmitted over TLS encryption, stored on access-controlled servers in the EU, and visible only to trained compliance staff who need them to complete a check. We never share verification documents with third parties except where the law requires it.
When We Ask for Source of Funds
For the vast majority of players, ID, address and payment method checks are all we ever need. Where deposits or betting patterns exceed the thresholds set in our AML risk assessment, we may ask you to show where the money you play with comes from.
Typical triggers include deposits well above your stated income, a sudden change in your betting behaviour, or a withdrawal materially larger than your history on the platform. When we ask, we accept documents such as payslips, employment contracts, tax returns, dividend or pension statements, bank statements, or sale agreements for property or assets.
We ask because our licence requires it, not because we suspect you personally. A Source of Funds check is a snapshot review: once we have reviewed the documents, the check is closed and you continue playing normally.
Deposit and Withdrawal Monitoring
Every deposit and withdrawal on our platform passes through automated screening. Our systems flag unusual patterns such as rapid deposit-then-withdraw cycles with little play, multiple payment methods in a short period, or attempts to move funds through accounts that are not your own.
We operate a same-method withdrawal rule: you withdraw to the same Visa Debit, Mastercard, Skrill, Neteller, MiFinity, bank transfer or cryptocurrency account you deposited from. Where that is technically impossible, for example with Paysafecard or Apple Pay, we return funds by bank transfer to an account verified in your name.
Withdrawals are processed within 0 to 24 hours once your account is verified. The daily limit is 5,000 GBP, the minimum withdrawal is 20 GBP, and we charge no fees on either side of the transaction. If a withdrawal review takes longer than 24 hours, we tell you why and what to expect.
What Happens If Verification Fails
If a document is missing, expired or unreadable, we pause the withdrawal it relates to and contact you with a specific request. Nothing else on your account changes while you gather the paperwork; your balance remains yours and is never forfeited for slow verification alone.
If you do not respond to a verification request within 30 days, we suspend deposits and gameplay on the account until the check is completed. If we find that an account was opened with false details, in a restricted jurisdiction, on behalf of a third party, or that it is a duplicate of another account, we close it under our licence conditions and refund the verified balance to your original payment method.
Where a check reveals a suspected financial crime or a match against a sanctions list, we freeze the account, report to the relevant authority, and may withhold funds until the report is resolved. We will always inform you of a closure decision and the reasons behind it, except where the law prohibits us from doing so.
How Long We Keep Your Documents
We keep verification records for five years after your account closes, as required by our licence and by the Curaçao AML framework. During that period the records support audits, regulator requests and any disputed transaction; after it, they are securely destroyed.
You can request a copy of the verification data we hold about you, ask us to correct it, or withdraw consent for optional processing at any time by writing to [email protected]. Our live chat team is available 24/7 to point you to the right form.
Casinolab Casino FAQ
Do I need to verify before I can deposit?
No. You can register, deposit and play straight away. We complete full verification before your first withdrawal, which takes 24 to 72 hours once we have valid documents.
Which documents do you accept as proof of address?
Utility bills, bank statements or official government letters dated within the last three months, showing your full name and the address registered on your account.
Why do withdrawals go back to my deposit method?
Our same-method withdrawal rule is an AML requirement. It confirms that the funds return to the person who sent them, which is why we ask for proof of ownership of your payment method.
What if I deposit with Paysafecard or Apple Pay?
Since neither supports payouts, we return your withdrawal by bank transfer to an account verified in your name instead.
How long do you keep my ID documents?
We retain verification records for five years after account closure, then destroy them securely. You can request a copy of what we hold at any time via [email protected].