Your Privacy at Casinolab Casino
This policy explains what personal data we collect when you play at Casinolab Casino, why we need it, how long we keep it and the rights you hold over it. We operate under licence OGL/2024/1450/0912 issued by the Curaçao Gaming Authority, and we apply UK GDPR standards to every account, including yours.
Data We Collect From You
We collect only the data we need to run your account, verify your identity and meet our regulatory obligations. Since launching in 2023, our data categories have stayed deliberately narrow.
- Identity data: full name, date of birth, email address, telephone number and residential address
- Verification documents: government-issued ID, proof of address and payment method verification for KYC checks
- Transaction data: deposits, withdrawals, payment method details and currency (GBP, EUR, USD, BTC, USDT)
- Technical data: IP address, device type, browser, operating system and session logs
- Gameplay behaviour: games played, bets placed, wins, losses and session duration
- Marketing preferences: which offers you opt in to and how you prefer to be contacted
How We Use Your Data
We process your data to create and manage your account, verify you are of legal age and process your deposits and withdrawals through Visa Debit, Mastercard Debit, Skrill, Neteller, MiFinity and our supported cryptocurrencies.
- Account creation, login and customer support via 24/7 live chat and [email protected]
- KYC verification before your first withdrawal, processed within 24 to 72 hours
- Fraud prevention, anti-money-laundering checks and detection of duplicate accounts
- Responsible-gambling monitoring, including deposit limits, loss limits and session reminders
- Marketing messages and bonus offers, only where you have given consent
- Legal and regulatory reporting obligations
Our Legal Bases
Contract: we process identity, account and transaction data to perform the agreement you enter when you register with us. Without it, we cannot hold your account or pay your winnings.
Legal obligation: KYC, AML checks and transaction record-keeping are required by our licence conditions and applicable gambling law, so we process verification documents and financial records whether or not you consent.
Legitimate interest: we use technical logs, device data and gameplay patterns to prevent fraud, detect abuse of bonuses and keep the platform secure. We weigh this interest against your rights before each use.
Consent: marketing emails, SMS offers and promotional free-spin drops run only on your explicit consent, which you can withdraw at any time from your account settings or by contacting support.
How Long We Keep Data
We hold each data category only as long as the law requires or our legitimate purpose lasts. Transaction and KYC records are kept for at least five years after account closure to satisfy regulatory record-keeping rules.
| Data category | Retention period |
|---|---|
| Identity and account data | Duration of your account, then 5 years |
| KYC verification documents | 5 years after account closure |
| Transaction data | 5 years minimum, as required by regulation |
| Device and IP logs | 12 months for security purposes |
| Marketing preferences | Until you withdraw consent or ask us to delete them |
| Gameplay history | 5 years for dispute resolution and regulatory audits |
Who We Share Data With
We never sell your personal data. We share it only with partners who need it to deliver our service, each bound by a data processing agreement.
Payment processors handle your card, e-wallet and crypto transactions. KYC and AML verification providers check your documents. Regulators and law enforcement receive reports where legally required. Analytics and hosting providers support platform performance under strict confidentiality terms. Game providers receive only your username and session token, never your payment details or documents.
Your Rights Over Your Data
You control your data. Submit any request through [email protected] or our data protection officer at [email protected], and we respond within one month.
Cookies and Tracking
We use strictly necessary cookies to keep you logged in and secure your session, plus optional analytics and marketing cookies you can accept or reject in the consent banner on your first visit. Full details of every cookie, its purpose and its lifespan are set out in our separate Cookies Policy, which you can reach from the footer of any page. Managing cookie preferences there takes effect immediately across all your devices.
How We Protect Your Data
All traffic between your device and our servers is encrypted with TLS. Payment and KYC documents sit in encrypted storage with access limited to staff who need it for verification, under role-based access controls and audit logging.
If a personal data breach ever affects your rights, we notify the relevant supervisory authority within 72 hours of becoming aware of it and inform you directly where the risk is high. Our security team tests the platform continuously and reviews access permissions quarterly.
Casinolab Casino FAQ
Can I play anonymously at Casinolab Casino?
No. Gambling regulations require us to verify your identity before your first withdrawal, so we need your name, date of birth, address and a government-issued ID.
How do I stop marketing emails?
Withdraw consent at any time via your account settings, the unsubscribe link in any email, or by contacting [email protected]. We stop marketing immediately and delete your preferences within 30 days.
Do you keep my KYC documents forever?
No. We keep verification documents for 5 years after your account closes, as required by regulatory record-keeping rules, then securely delete them.
Who do I contact about a data privacy concern?
Email our data protection officer at [email protected] or reach support via 24/7 live chat. You also have the right to complain to the ICO.